Refund policy

30-Day Money-Back Guarantee

At HerbalWellShop, your satisfaction is our top priority. If you’re not fully satisfied with your Herbalife product purchase, you can return it within 30 days of receiving it for a full refund or exchange.
To begin the return process, simply contact us at info@herbalwellshop.com to request a Customer Refund Form. We’ll provide you with the return address — just send the completed form along with the product.

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Product Exchange Policy

Need to exchange an item? No problem! You can request an exchange for any Herbalife Nutrition or personal care product within 30 days of delivery.
Contact our support team and we’ll guide you through the process. For your convenience, we’ll also cover the cost of return shipping.

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Damaged or Defective Items

If your order arrives damaged or defective, we’ll make it right. Please notify us within 30 days of receipt, and we’ll send you a replacement at no additional cost. We’ll also cover the return shipping for the damaged product.

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Lost or Stolen Returns

Please note that HerbalWellShop is not responsible for lost or stolen return shipments. To ensure your return reaches us safely, we recommend using a tracked and insured shipping method with delivery confirmation.

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Processing Time

Once your return is received at our warehouse, refunds or exchanges are typically processed within 2 business days. Please note that a short delay may occur between the delivery of your return and the confirmation of its receipt.